Trust & safety
Trust is built into the product: verified craftsmen, private addresses until hire, report tools, disputes with evidence, and optional escrow when Stripe is configured.
Verified craftsmen
Profiles are reviewed before bidding. Insurance, Handwerksrolle, and ID uploads unlock public trust badges after admin approval.
Privacy-first leads
Exact street addresses stay hidden until an offer is accepted. Competing craftsmen cannot see each other’s private chats.
Report abuse
Report a job or craftsman profile in one click. Reports email our legal inbox when Resend is set and notify admins in-app — soft-fail if neither channel is ready.
Disputes with evidence
After hire, either party can open a dispute with photo evidence. Admins track progress and both sides get updates.
Fair payments
Invoices (bank / cash) always work. Optional Stripe escrow and tips soft-disable without keys — no craftsman Abo.
Human support
Use Contact for account questions, or the imprint email when LEGAL_EMAIL is filled. FAQ covers the most common topics.
Trust & safety FAQ
How are craftsmen verified?
Profiles are reviewed before bidding. Insurance, Handwerksrolle, and ID uploads unlock public trust badges after admin approval.
Is my street address public on open jobs?
No. Exact addresses stay hidden until you accept an offer. Competing craftsmen cannot see each other’s private chats.
How do I report spam, scams, or abuse?
Use Report on a job or craftsman profile. Reports notify admins in-app and email the legal inbox when Resend is configured.
What happens if a dispute is opened?
Either party can open a dispute with photo evidence after hire. Admins track progress and both sides get status updates.