Frequently asked questions
Quick answers for customers and craftsmen. Still stuck? Contact us or read how Wosta works.
Is posting a job free?
Yes. Customers post jobs and compare offers at no charge.
Do craftsmen pay a monthly subscription (Abo)?
No. Wosta does not charge craftsmen a monthly Abo. When offer credits are enabled by ops, craftsmen buy optional one-time credit packs — otherwise offering stays free during launch.
Is my exact address public?
No. Craftsmen see your general area until you accept an offer. The street address is shared only after hire.
How does payment work?
Craftsmen can send bank or cash invoices anytime. Optional Stripe escrow (card hold and release) works when Stripe Connect is configured — otherwise that path soft-disables without breaking the job flow.
Are craftsmen verified?
Craftsmen complete profile verification before bidding. Approved insurance, Handwerksrolle, or ID documents unlock trust badges on the public profile.
How do I report spam, scams, or abuse?
Use Report on a job or craftsman profile. Reports go to our trust inbox and notify admins. You can also use Contact or the imprint email.
Which languages does Wosta support?
The product UI supports multiple locales including German, English, and Arabic, with additional language fallbacks.
What if something goes wrong after hire?
Open a dispute on the job with evidence photos. Admins can review, and both parties get status updates. See Trust & safety for the full picture.
Still have questions?